Additionally, it has enjoyed good customer retention throughout its cloud transition and is experiencing solid annual contract value growth. However, Pegasystems has displayed inconsistencies on the ...

Zareef Hamid (Harvard MBA, former BCG consultant) has published a new Medium article titled "The Fintech Revolution: How AI is Redefining Financial Services in 2025," examining how AI is transforming ...

Cognizant has been named Partner of the Year by Pegasystems, Inc., a global leader in enterprise software, at the annual PegaWorld 2025 conference. The award recognizes Cognizant's outstanding ...

Sergey Brin says threatening AI gets the best results. AI is fighting back with threats of blackmail. So, maybe stick with "please" and "thank you." The post The latest AI-powered martech news and ...

MANILA, Philippines — The Contact Center Association of the Philippines (CCAP) is confident of achieving growth even as geopolitical tensions and policy changes in the United States bring ...

Following the tremendous success of Sunoh.ai, healow launched healow Genie, an AI-powered contact center solution that operates 24/7, ensuring patients receive timely information whenever they ...

Now over the past year, Pega GenAI Blueprint has been front and center in pretty much every client conversation we have, providing a differentiating hands-on experience that quickly and ...

The new solution from ServiceNow and 3CLogic delivers an innovative approach to contact center management with key features designed to increase productivity and enhance service quality.

Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company™, today announced it has attained FedRAMP® High Authority to Operate (ATO) status. This designation assures current and ...

Vigneshwaran Jagadeesan Pugazhenthi, a visionary Technology Architect, has profound expertise and a strong foundation in contact center technologies. Specializing in Call routing, IVR systems ...

Pega GenAI Blueprint is changing every client ... around their website, around the contact center, around a chatbot or around their back-end data sources. The center of architecture is perfect ...

RPA Contact Center: What Grindy Tasks Can it Get Rid Of? Your email has been sent Discover how robotic process automation (RPA) can transform your contact center by automating repetitive tasks ...