Most customers still don’t trust chatbots. New research reveals why humans beat AI at customer service and what companies must do now.

Why a fundamental reimagining of how clinical studies operate is still necessary to achieve a true paradigm shift—and shed ...

Our Hospice has received the 2025 Hospice CAHPS Honors Award, presented by MatrixCare, in recognition of its exceptional ...

Electronic health record workload appeared substantially higher for women physicians, which could lead to increased burnout rates, according to a study published in Journal of General Internal ...

Hardworking NHS staff delivered record numbers of treatments as the waiting list fell in May for the first time in 17 years*, new figures reveal today. Monthly NHS data shows the overall waiting list ...

Nurse retention is continually challenging. Staff turnover for RNs in long-term care hit 33.94% in 2024. The financial toll ...

At Memorial Healthcare System, listening to the people who care for our community is essential to building a culture where exceptional service and compassion can thrive. The results of Memorial's 2025 ...

Find out how, in response to a shortage of general practice nurses, a university evaluated student nurse placements in ...

Mount Desert Island Hospital has once again been nationally recognized for providing outstanding care, earning a 5-star ...

The Hospice and Palliative Care program earned the high marks from CMS’s Hospice Quality Report. Data is gathered from surveys completed by family caregivers. Conducted monthly by CMS, the survey ...

Britain's patients have revealed what they really want from their GPs—and it's far more than just a quick appointment.

Booking a GP appointment is a routine task, yet for many people it’s a source of frustration. Long waits, confusing systems ...