The governor's office announced that the state would use emergency powers to seize land in the Everglades to create an immigrant detention center.

Arlington County's 911 call center uses AI to handle non-emergency calls, reducing dispatcher workload by 16,000 calls in the first quarter compared to last year.

AT&T believes its network wasn’t at fault for a conference call President Donald Trump was on that had problems. It blames an unnamed “conference call platform.” ...

AI is transforming Indian call centers. What does it mean for workers? To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion ...

Records of hundreds of emergency calls from ICE detention centers obtained by WIRED—including audio recordings—show a system inundated by life-threatening incidents, delayed treatment, and ...

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call.

In all, the global call center industry is poised for a dramatic shift in the coming years, and the world will be on the line to hear about the results.

Charlotte City Council voted Monday night to spend nearly $2 million on a project, which will expand the center’s telecommunicator capacity to deal with an increase in call volume.

A late move to transfer the space shuttle Discovery from Virginia to Houston was blocked, at least for now, on a Senate procedural review.

The Yankees were six outs away from history, but a controversial call put an end to that. After Clarke Schmidt delivered seven no-hit innings in the Yankees’ 9-0 win Saturday afternoon, reliever ...

A new paid leave program for city workers is causing "unintended consequences" at Denver's 911 call answering center, with overall leave usage among 911 call takers shooting up 334% in 2024. That ...