Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience.

When someone calls 911, they expect a highly trained professional to answer, but emergency call center workers are part of an "industry under immense pressure" because of understaffing and a host ...

Best AI Call Center Software Comparison. The table below gives you an overview of how each AI call center software solution compares in terms of core features, free trial duration, and monthly ...

Discover top call center software solutions of 2025 tailored to your needs. From advanced features to scalability, find the best solution.

While the term “AI” might conjure thoughts of automation replacing human roles in the call center, the reality is quite different. AI tools are designed to empower human agents, not replace ...

Time to dial that 1-800 number and explore what the future of call centers looks like. Wait Not, Want Not. Last week, I had to make a call about my water bill.

L.L. Bean laid off about 200 people in 2020, and in 2021 it closed a call center in Lewiston, Maine, according to the Portland Press Herald. The company also closed call centers in Bangor ...

In a different call center, Kevin Asuncion transcribed medical visits from half a world away, in the United States. You can get used to the hours, he said in an interview last year: 8 p.m. to 5 a.m.