I just couldn’t believe it.” That was Troy resident Wendy Germond’s reaction when she saw a three-digit total on her National Grid bill. She said it’s never been that high in four years.

The rate increase, National Grid argues, is necessary for maintaining service as ... companies up to offering non-polluting energy alternatives to customers. The bill failed to pass this legislative ...

Under already-approved rate hikes, the average National Grid customer in Queens, Brooklyn and Staten Island saw a bill increase of $30.18 last September, a hike of 19.4% at the time. In addition ...

In total, the average bill will increase by about $60 per month by September 2026. National Grid says the increase is needed to meet the state's clean energy goals, and to ensure a safe and ...

National Grid's plan to defer gas bills with interest has upset Massachusetts customers, who fear higher costs. The DPU's decision is pending. House cancels rest of votes for week after GOP floor ...

Thousands of National Grid customers will get a welcome relief on their utility bills after the company failed to bill them on time. The Department of Public Utilities sent a letter to National ...

The gas bill that Chris Vorlicek received from National Grid at the end of 2023 was a bitter disappointment to him. The bill was for almost $250, about the same as his bill for the same cold ...

The Department of Public Utilities is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts. The agency says about 35,000 gas customers ...

Fueled by outrage from customers, National Grid announced Thursday night that it is backtracking on its plan to charge interest when offering natural gas bill reductions next month.The company ...

National Grid crews work at the site of a ruptured natural gas pipe in Troy, N.Y. in 2007. Inflation and increased demand on the utility system is expected to cause winter home heating bills to ...