A call center is a division of a business, or a third-party firm representing a business, that conducts inbound and outbound communication with prospects and customers. Small business owners often ...

More than half of U.S. states now have laws banning or regulating cellphones in schools, with more likely to follow.

Joe Biden’s announcement Sunday that he was diagnosed with an aggressive form of prostate cancer surprised many, but a doctor told MSNBC’s Morning Joe Monday that Biden has probably had cancer for ...

AT&T's Pueblo call center. which opened in 2006, will close in June when the lease expires on its building. The closure is part of a company-wide effort to streamline operations. Eighty-three ...

This is the 34th year of the festivities at the center. (Photo by Helen H ... military sprayed millions of gallons of herbicides like Agent Orange from 1962 to 1971, which killed crops and ...

Two call center agents were mauled in two separate incidents by suspects who appeared like minors in Iloilo City on Wednesday. According to the report of GMA Regional TV’s John Sala in “Saksi” on ...

As India's digital transformation accelerates, Call Center Solutions for Small Businesses are becoming an indispensable tool for entrepreneurs looking to scale sustainably while offering fast ...

"NLP tools have the ability to act as a type of copilot for the call center agent as they listen to the conversation," Butler explains. "The NLP can detect changes in the caller's tone and ...

OUR ISABELLE MARAK TAKES US BEHIND THE SCENES OF A DISPATCH CENTER AND SHOWS US WHAT IT TAKES TO BE THE FIRST PERSON TO ANSWER A CALL FOR HELP WHEN SOMEONE DIALS 911, THEY’RE MET WITH MORE THAN ...

HILO (HawaiiNewsNow) - A blessing and dedication ceremony took place Monday for Hawaii County’s new emergency call center; one that officials say has been decades in the making. The 17,000 ...

Disney+ has ordered “Call My Agent Berlin,” a German remake of the hit French series revolving around the world of talent agents. Directed by Boris Kunz, Laura Lackmann and Johann Buchholz ...

he published The Center of the Movement: Collecting Hip Hop Memorabilia, a groundbreaking book on the material artifacts of hip-hop culture. Dr. El-Hakim has also worked for over twenty years in the ...