It’s not easy being a call center agent — but if you can handle the role, finding a stable remote job should be no problem. The demand for qualified agents is immense. Call centers have high ...

Without the right strategies, a call center is bound to fail. From choosing team members and training them to provide the best services to structuring tasks and communicating regularly to ensure ...

Call center automation is ideal if you hope to improve customer service, boost employee morale, reduce costs and stand out from the competition. While it can’t completely replace your agents, it ...

Learn More. AI call center software uses artificial intelligence (AI) and machine learning (ML) to help you enhance customer experiences, improve agent efficiency, and reduce operational costs.

Qualtrics’ Real-Time Agent Assist aims to provide agents with real-time coaching during a live call, thanks to Qualtrics’ sophisticated natural language understanding capabilities.

Intradiem Partners With Thrive Global to Support Call Center Agent Wellness Real-time delivery of 60-second “Resets” reduces stress and boosts productivity ...