As Dynamics 365 uses Microsoft Azure AI and Microsoft Copilot to power intelligent routing, sentiment analysis, and agent suggestions, Glance adds a human layer to that ecosystem.

A new phishing campaign is exploiting Microsoft Dynamics 365 Customer Voice to steal login credentials and bypass MFA, impacting hundreds of organizations.

Microsoft Dynamics 365 CRM distinguishes itself with its AI-driven capabilities, including the innovative Microsoft Copilot. This feature assists agents by generating contextually relevant ...

News. 2025 Roles Based Copilot, Microsoft Dynamics 365 and Power Platform Roadmap Announced. By Chris Paoli; 01/24/2025; Release wave 1, which will occur between April and September 2025, will ...

Microsoft Dynamics 365 is a CRM and ERP platform with modules for sales, finance, HR, supply chain management, and more. Dynamics 365 can help you make data-driven decisions, enhance your customer ...

Microsoft Dynamics 365 is the more expensive option between the two but it does have more AI functionality than monday CRM. SEE: Check out our complete individual review of Zoho CRM.

Hot on the heels of Salesforce's announcement last month of artificial intelligence agents for sales, Microsoft on Monday announced it will make ten agents available in Dynamics 365 for use in ...

Microsoft Corp. announced a set of autonomous artificial intelligence agents for Dynamics 365 aimed at business users today during the company's AI Tour in London.The company also said the abilit ...

Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers.Organizations will benefit from new ...

BEXIMCO Communications was particularly drawn to Microsoft Dynamics 365 Business Central to transform its business operations and processes in conjunction with Microsoft solutions such as Microsoft ...