Like most CRM tools, Microsoft Dynamics CRM Online treats Opportunities separately from Leads. The Leads record shows a timeline at the top, letting you easily see where you are in the process ...

While Microsoft Dynamics 365 is an incredibly robust and expansive CRM option, this review will focus on three specific aspects of the platform: its sales, customer service, and marketing ...

Microsoft is addressing legacy data silos and advancing digital transformation with a combined two-in-one product, Dynamics 365. The new solution, scheduled for release this fall, pulls together ...

Microsoft looks to have new CRM releases slated for every quarter this calendar year, according to the latest roadmap. Written by Mary Jo Foley, Senior Contributing Editor March 7, 2013, 10:53 a.m. PT ...

Microsoft Dynamics CRM 3.0 Is Well Worth the Wait Users say the long-awaited new version of Microsoft’s customer relationship management (CRM) software fixes a host of problems.

Like a CRM, Microsoft Teams is essentially a connector. It brings together under one roof email, files (including documents and spreadsheets) and a group calendar. Like Slack and others, you can ...

Microsoft intends to play competitive hardball with Salesforce, pricing the Professional Edition of Dynamics CRM Online (with 5 gigabytes of data storage space, 100 configurable workflows and 100 ...

The new CRM will be a combination of Microsoft Dynamics 365, Adobe Experience Cloud and C3.ai’s industry-specific data models, allowing for end-to-end customer engagement and real-time customer ...

Microsoft is combining elements of its Dynamics CRM and ERP offerings into a new cloud bundle called Dynamics 365. Written by Mary Jo Foley, Senior Contributing Editor July 6, 2016 at 6:26 a.m. PT ...

Microsoft feels there is a gap between the low-end bCentral offerings and the Onyx, Pivotal, Siebel portfolios, analysts said. Microsoft CRM is the company's attempt to plug that hole.