And customers’ tolerance for these issues is shrinking, especially among loyalty program ... that improve retention strategy and lifecycle marketing Failure to act on customer signals, leading ...

Alibaba GroupBABA and JD.comJD are two of China’s largest e-commerce players, each playing a critical role in shaping the ...

The Chewy+ Membership Program has also shown encouraging results, signaling potential for enhanced customer retention.

The MGM Rewards program reached a milestone of 50 million members, representing a growth of over 50% since 2020, showcasing the strength of MGM's brand and customer loyalty. MGM's partnership with ...

Contractor loyalty programs have proven to be a successful way to drive measurable growth, improve customer retention and capture valuable ... Our strategic insights will help you design a program ...

Optimising your booking flow means making every step a customer takes, from deciding to buy or book something to receiving ...

Turkish Airlines' Miles&Smiles program is known for being a hidden gem of a loyalty program that offers an award chart with some attractive redemption ... and persistence to navigate its frustratingly ...

Customer journeys and emotional experiences ... businesses must rethink loyalty not as a program, but as a product of every interaction. This article explores how companies are designing for ...

to integrate the EmCan loyalty program. This collaboration forms part of EtihadWE and Emarat’s ongoing efforts to build strategic partnerships that deliver added value and prioritise customer needs.