Even when people did connect to an agent, many complained of receiving incomplete, inaccurate or unclear information, says ...

Canada Revenue Agency's online chat service is under fire. Taxpayers are complaining about limited access. The chat service ...

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating ...

Verizon Communications Inc (NYSE:VZ). unveiled a multi-pronged overhaul of its consumer services Monday, debuting a suite of artificial intelligence-driven tools, retail expansions, and live agent ...

We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

ExpressVPN’s mobile app just got a makeover, and after trying it for a week, I have some thoughts. Jumping on a fast server ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.

GitHub Copilot for Azure just shipped with an important addition since its debut at Ignite 2024 as a private preview, ...

Salesforce Agentforce 3 has AI agent observability and native MCP support, providing real-time visibility and secure interoperability.

Industry leaders gather in Sonoma, California, for Newsweek's AI Impact Summit. Follow Newsweek's live blog for updates.

Verizon highlighted a new customer service programme designed to ensure subscribers resolve issues by contacting the operator a single time.

Welcome to our live blog tracking the latest developments in Artificial Intelligence. Stay updated with real-time insights ...