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Nestlé isn’t the only company that has found Georgia Power’s clean energy offerings lacking. In recent years, multiple major ...

At a Salesforce conference for its customers on Wednesday, Chief Marketing Officer Ariel Kelman showed a slide during a keynote speech about the cloud software giant’s use of artificial intelligence ...

Solidroad, an artificial intelligence startup that promises to solve one of customer service’s most persistent problems, has raised $6.5 million in seed funding to expand its platform that ...

Great service leaves a stronger impression than any discount or marketing campaign. Here’s how to offer it. Nine Expert-Backed Strategies for Delivering Exceptional Customer Service ...

Ten years ago, Gladly burst onto the CX scene with a revolutionary idea: to put customers at the center of customer service. As other platforms revolved around tickets and cases, Gladly created a ...

German sportswear giant Adidas disclosed a data breach after attackers hacked a customer service provider and stole some customers' data. "adidas recently became aware that an unauthorized ...

Adidas AG said consumer data was stolen from a third-party customer service provider and that it’s informing potentially affected people and law-enforcement authorities.. The breach mainly ...

The US Justice Department has opened a probe into a recent breach at the leading cryptocurrency exchange Coinbase Global Inc., according to a person familiar with the matter.

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — but some carriers fared better than others with passengers.

DENVER, Colo. (KRDO) - If you are hoping to make a difference in your community, but don't feel like leaving your house, U.S. Postal Service (USPS) letter carriers might have you covered. On ...

The new Customer Service Management app is a logical move for Atlassian, but brings it onto turf that's previously been the preserve of the liks of Zendesk and Salesforce. Meanwhile, it makes sense to ...