In a compelling, two-part, three-hour-long HBO documentary, “Pee-wee as Himself,” we hear from fans and friends, but mostly from Paul Reubens himself.

Con Edison asks entire NYC customer base to conserve energy as heat wave worsens The company said it is also reducing voltage in certain neighborhoods to maintain reliability.

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into everyday use.

On Tuesday, Lily, the service dog, made her final visit to UPMC Memorial Hospital in York County, surrounded by the first responders, patients and hospital staff whose lives she’s touched.

Rochester Gas & Electric and New York State Electric & Gas are among the utilities fined by the state for failing to meet customer service metrics.

Despite this shift in perspective, some high-profile companies are still moving forward with plans to lay off thousands of customer service workers and replace them with generative AI technologies.

The primary distributor for Whole Foods said it's "diligently managing through the cyber incident" that sparked outages.

From the bustling streets of Detroit to stardom's embrace, Lily Tomlin's journey began during the Great Depression. Even as a child, her comedic genius shone bright as she orchestrated uproarious ...

The department is on the hunt for customer relationship management system and contact centre as a service suppliers, following criticism of its customer service.