Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

Rochester Gas & Electric and New York State Electric & Gas are among the utilities fined by the state for failing to meet customer service metrics.

Dan Elton, previously executive vice-president of customer at Asos, joins Ocado Retail after departing the fashion giant in April.

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, empathy and responsiveness at every level of a business. When ...

Grand Junction U.S. Postal Service worker Dan Workman died on May 30 while completing his mail route. He was 59 years old.

The department is on the hunt for customer relationship management system and contact centre as a service suppliers, following criticism of its customer service.

With his band, named after his Forrest Gump character Lt. Dan Taylor, he was inspired by musicians like Kid Rock to perform for service members and wanted to do the same.

Former Obama senior advisor Dan Pfeiffer fretted on "Pod Save America" Friday's episode that "Democrats are in a huge bit of trouble" with Latino voters. DAN PFEIFFER, POD SAVE AMERICA: The main ...

Klarna Reverses AI Customer Service Overhaul Klarna is inviting human workers back to its customer service division after AI takeover last year.

CNN’s new service won’t look like CNN+, its failed $300 million splashy foray into streaming that was stuffed with well-known news and entertainment personalities.

Why Wealth Management Firms Should Consider Promoting Client-Service Associates Amid an industry shortage of talent, firm leaders shouldn’t ignore potential future advisors working just down the ...

The study measures customer satisfaction with the service experience at franchised dealerships and aftermarket service facilities, tallying brand rankings based on scores in five areas: service ...