The IT Help Desk provides centralized technical support to departments and colleges across the entirety of Drexel University. Drexel IT now also includes College of Medicine IT and Instructional Media ...

Open Technology Real Services (OTRS) provides help desk software with IT management. There’s an on-premises open-source edition that’s freely downloadable and can be installed on a Linux, Unix ...

One of the biggest benefits of AI for the help desk and overall IT support function is that it can “remove the manual overhead associated with high-volume, low-value service desk activities ...

Your IT help desk solution gathers data on numerous requests, tickets and issues. This information lets you gauge the performance of your support team and evaluate employee satisfaction levels.

Under the contract, LCG will provide comprehensive IT infrastructure and help desk support services for almost all phases of the institute’s IT operations, which ranges from servers and switches ...

The IT help desk is evolving. Once defined by queues of tickets and reactive troubleshooting, support today is being reshaped by automation and artificial intelligence (AI). Intelligent systems ...

An internal service level agreement for IT support describes the types of services, the service levels, and the responses to end-user requests that the IT help desk will provide. The purpose of ...

Stop paying lip service to service when it comes to the IT help desk. These frontline workers have insights into system performance and user experience that can make your business run better.

The company was established in 2000 and services customers nationwide. ARHD’s staff of highly-skilled IT support professionals also will join All Covered, adding to a workforce of more than 800 ...

Conclusion Managed IT services keep businesses ahead of tech headaches. They help protect networks, reduce costs, and improve reliability. With experienced support, companies can grow without worry.

At first, when Indian Prairie School District began to feel the pinch of rising demands on its help desk support, it wasn’t sure how it would meet the growth in requests. It’s a big district in ...

Within healthcare IT services providers, the help desk teams come from diverse backgrounds—ranging from clinical expertise to experience in tourism and restaurant service.