The MIT Sloan Management Review says that “the 21st-century CIO must prioritize customer experience; it’s essential to competitive competitive advantage,” and Gartner says that IT executives ...

The Link & Learn Help Desk is a partnership between the Lafayette Parish School System and the Love Our Schools technology initiative, Link & Learn. The Link & Learn program brokers deals with ...

Not far away, in New Paltz, N.Y., the Ulster Board of Cooperative Educational Services’ Young Professional Help Desk program, also known as Tech Connect, offers similar opportunities within an already ...

IT support and systems administration positions — especially tier-one and tier-two help desk jobs — are expected to be hit particularly hard with job losses. Those jobs entail basic IT problem ...

Technology issues may challenge many of us, who may struggle to know how to solve problems or ‘fix’ the devices on which we now depend. In the Octorara School District, the wait times for ...

Hackers who targeted Marks & Spencer and the Co-op tricked IT workers to gain access into their companies systems, according to a report. The “social engineering” attack on the Co-op allowed ...

That’s why we’ve created the Help Desk Quick Fix, a series of short video guides to help you navigate some of the technology problems you encounter in your everyday life. Our first installment ...

Among the highlights is the new RSA ® Help Desk Live Verify (patent pending), a first-of-its-kind feature that prevents social engineering and technical support scams. With bi-directional ...

Legislation named after the daughter of former Jacksonville Mayor Lenny Curry is on its way to the Governor’s desk. Brooke Curry is the inspiration behind Brooke’s Law. In an on-camera ...

A SkyKick study of over 500 ITSPs found that for MSPs with 3 to 5 employees, routine help desk tasks can consume more than 2000 hours each year. With 46% of tickets also being escalated to senior ...

Lee’s voucher plan will now head ... that would help victims of Hurricane Helene in Tennessee. These bills will still have to be passed by the House in order to head to Lee’s desk for signing.

Comerica in Dallas has found its AI co-pilot, which it calls ComerIQ, is able to resolve 30% of IT issues on its own and reduce the amount of off-hours help desk support the bank must provide.