In very simple terms, customer service is really just about keeping the customer happy. There are ways or strategies to employ to improve your customer service as an organization and keep your ...

My favorite report from last year was issued by New Voice Media, which reported that $62 billion of business was lost due to poor customer service. I love reading studies and benchmark reports.

Customer service is challenging to deliver in any industry. The challenges multiply in a life-and-death environment such as a hospital or other healthcare institution, where comparisons to ...

More than a third (38%) of people in the UK feel the level of customer service they receive has dropped over the past 12 months. Nearly half (44%) of consumers say they would be unwilling to shop with ...

It was a one-line chat reply from an AncestryDNA customer-service rep that ripped Catherine St Clair’s life apart. St Clair, 57, is her family’s resident genealogist and had sent her saliva to ...

Alfred Valrie of Los Angeles is a loyal AT&T customer, paying for pretty much everything the company offers: cellular service, a landline, home Internet, and TV.

E-Home Household Service Holdings (EJH) offers diverse services in China, including appliance installation/service and home & commercial contract cleaning. Read more here.

Don’t Click on These New Fake Replies From ‘Customer Service Departments ... The “fake reply” attack exploits the fact that, on any particular day, many people track packages; ...

Klaviyo (NYSE:KVYO) has a strong competitive position and has built a moat around small and medium e-commerce businesses.Its relative and absolute valuation looks attractive. Looking at the ...

Best Buy customer service reps. Numerous employees who’ve worked as call service reps for Best Buy have commented on their time there. One former remote employee for the chain based out of New ...

Professional Development: Business Lessons from Disney Institute. By Bruce Jones, Senior Programming Director, Disney Institute What would Walt Disney Parks and Resorts be without its Cast Members ...