An Instacart shopper’s claim that the grocery delivery service’s customer service arm canceled an order she had already completed just to spite her has drawn over 57,000 views on TikTok.

Instacart asked for a photo of his ID in order to reactivate his account, the customer said. He says he got back on Instacart long enough to place another order — then, the company deactivated ...

“I shop for Instacart and when the customer doesn’t respond it is frustrating, we’re timed,” another explained, “but NEVER am I rude. I just do my job the BEST I can.” ...

"So not only did I pay a $74, almost $75, service fee to Instacart, but I also just gave them away about $78 on markups," vane.ssota says in the video. "I am mind-blown.

Additionally, 100% of customer tips always go to Instacart shoppers who are providing an important essential service for customers. We believe the accusations made in this complaint are without merit.

An Instacart worker shared a rather detailed list of demands she received from a customer, and it has incited much discussion about what is fair to expect from a hired grocery shopper. On Aug. 1 ...

Grocery delivery service Instacart is being sued for back taxes and some of its business practices in Washington, D.C. In the second major legal action against the 8-year-old company, a Thursday ...

Instacart to pay more than $2M in lawsuit with DC for allegedly misleading customers The company also allegedly failed to collect and pay DC sales tax on the revenue it received from its service ...

Some 278,531 Instacart customer records have reportedly been hacked, and are for sale on the dark web. The data includes names, email addresses, the last four digits of credit card numbers, and ...

In July, hackers were able to enter to Instacart's system and sell over 200,000 customer data to the dark web. At the time, it was blamed to customers that reuse their passwords on each account.

Instacart provides full-service shoppers who earn $600 or more in a year a 1099-NEC (nonemployee compensation) for filing taxes. At $80.29, I’m off the hook for now.

Instacart is waiving fees on 10 deliveries per customer account on orders of more than $35 at the Tops on Jefferson Avenue, as well as all Tops locations in the city of Buffalo.