AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Ride-hailing company Lyft (LYFT) has partnered with Amazon (AMZN) and Anthropic, an AI startup backed by Alphabet (GOOGL), to ...

Lyft partners with AI startup Anthropic to enhance rideshare experience with innovative AI-powered solutions for riders and ...

Monk Outsourcing is honored to announce its recent recognition as a top full-service digital marketing agency in the USA by Clutch, a leading B2B rat ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Infrastructure and maintenance was cited by 22.9 per cent of WSSPs as a factor in water distribution. Other factors cited ...

The service, dubbed BSNL Intertainment (BiTV), marks an ambitious expansion following a successful pilot in Pondicherry. Through a partnership with the streaming aggregator OTTplay, BSNL is stepping ...

Building a brand image is essential for long-term growth in the business world. Experts help companies articulate their core brand values and establish their market positioning.

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...