Peruse the full infographic for more—then discover how Customer Service Management can elevate your customer service from request to resolution.

Sometimes you may not even know that you're chatting with one. So what does that mean for customer service agents—and for customers? According to an infographic produced by Aspect Software based ...

Customer service has a grim reputation, and customers aren’t putting up with these nightmare experiences anymore. According to the “Accenture 2013 Global Consumer Pulse Survey,” 51% of U.S ...

Some 71% of respondents say they are likely to contact a company after a good customer service experience; 79% say they are likely reach out after a bad experience. Check out the infographic for more ...

Successful service lines have physician alignment, operational accountability, effective communication, robust data analytics, and a grasp of quality outcomes, this chief clinical officer says.

For more information about the customer service trends to watch in 2014, read the following infographic: 10 Customer Service Trends to Watch in 2014 [Infographic] image 10 Customer Service Trends ...

The infographic below from ClickSoftware shows how unresolved customer service experiences hurt companies in industries from banking to health care to retail. The early-rate deadline for the 2025 ...

This infographic, courtesy of Zendesk, highlights “the good, bad and ugly truths” of how consumers are influenced by a retailer’s customer service. Following a bad shopping experience, some customers ...