We recently published a list of 10 AI News and Ratings You Should Not Miss. In this article, we are going to take a look at ...

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

WASHINGTON, D.C. (KNWA/KFTA) — The United States Postal Service says it is temporarily suspending all inbound packages from China and Hong Kong. According to NBC News, the change is effective ...

Scotts Valley High School is now home to one of eight on-campus wellness centers planned for Santa Cruz County high schools as part of a broad mental health initiative, Hillary Ojeda reports – and ...

AKRON, Ohio — Charter Communications is planning to close its sales call center ... to our other U.S.-based Inbound Sales centers, where we can deliver information, training and technology ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Call centers in government agencies have significant ... “The main issue when you’ve got a bottleneck of inbound communications is that there’s no way on the front end to determine what ...

EVERETT — A new University of Washington center ... a crisis call. One person shared they hadn’t slept well because they had been worried about waking up and getting to the training on ...