AMAYA: I was just very optimistic. I definitely joined Love Island because I was ready to be dating someone. So, after every failed connection, I was like, “Damn, am I going to find my person?” ...

I had stacks of books near my bed, a county government temp job in a downtown L.A. skyscraper and a stream of notifications from a dating app lighting up my apartment at odd hours of the night.

Even so, our reporting left me feeling mostly frustrated with my brain. Several times, after I interviewed residents in the burn areas, they would say: You’ve covered this in detail.

"So I'm in Memphis training, training, training. Six months came. Seven months came, nothing. I was having issues at home, I was discouraged. I felt like a failure. I felt like I was ready to quit.

I wanted to know every screwup my team was making in real time and face them head-on. So I created a "Fuckup of the Month" meeting, where all of our employees gather to share their mistakes.