Sometimes, when I offer sympathy by saying, “I’m sorry,” that person will respond by saying, “It’s not your fault” ...

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Statements like "I'm sorry you feel that way" or "Sorry ... many people avoid apologizing because they are afraid it will make them look weak, Grant says. However, apologizing does not make us lose ...

Gen Z is making up its own etiquette rules when it comes to answering the phone. Some of them aren't saying "hello." They ...