In-person customer service desks and 1-800 helplines have their place and are still an incredibly effective tool for businesses to provide support. But customers today often want a quicker, easier ...

Customer expectations have never been higher—and the bar’s raised every day. Pandemic-driven digital-first experiences mean consumers, especially Gen-Z and those younger, now expect companies ...

Providing good customer service is often a matter of common sense, but that doesn't mean it comes naturally to all business owners. For some, in fact, it means behaving differently than they do in ...

KEANE: The key to getting good customer service is preemptively de-escalating the situation. Dos Santos does this with what he calls caretaking statements. It's essentially showing your appreciation.

Buyers of legal services are now a highly sophisticated and connected community. What the clients now not only want but insist on, is operational efficiency, effectiveness and transparency.

KEANE: The key to getting good customer service is preemptively de-escalating the situation. Dos Santos does this with what he calls caretaking statements. It's essentially showing your appreciation.

Whatever the outcome of your customer service call, it's a good idea to leave a review. You can highlight poor customer service, and a negative review will often stir companies into further action.

Contacting customer service probably isn't your idea of a good time, but it can be helpful. Even if you're frustrated, the best approach with customer service is to be calm, friendly and factual ...

How to contact Etsy customer service . 1. Sign in to Etsy if you haven't already.. 2. Go to the Etsy Help Center.. Quick tip: To access the Help Center on the Etsy mobile app, tap the You icon ...

Return to Customer Service hub If you select one of the first two options, Amazon will put you in contact with a person that you can speak to and have your issue addressed. Option 2: Phone ...

How to use it: You may be able to post directly on a company's Facebook page.You can also send a direct message by using the Send Message button under the cover photo. Posts will be visible to ...