Starbucks is teaching staff how to de-escalate conflicts involving customers breaking its new in-store policies. As part of new CEO Brian Niccol's vision to make its stores places where people ...

These are systems that increase adrenaline, stress hormones, heart rate, blood pressure, and muscle contraction—and that informs your brain that there’s a threat going on. That can either escalate ...

Conflict can arise anywhere—on the streets, at work, in a bar, ... How to De-Escalate Any Situation and Stay Safe: A Guide to Avoiding Conflict and Injury. Story by What's Trending Staff • 3mo.

In a fight, it's easy to let emotions take over and turn a minor disagreement into an hourlong conflict. We spoke with two psychologists who explained the key to quickly resolving a fight.; They ...

The book is infused with stories of seemingly intractable conflicts that Ury and others have helped de-escalate, including violent protests in Venezuela, a half-century civil war in Colombia, and a 25 ...

This excerpt comes from the book Outraged: Why We Fight About Morality and Politics and How to Find Common Ground by Kurt Gray, social psychologist and professor of sociology and neuroscience at ...

Barbara F. Walter, a civil war expert, said the US is closer to violent conflict than many think. In her new book, Walter identifies three factors that increase the likelihood of a civil war.

Research shows how language can de-escalate conflict and build connection. Updated March 14, 2025 | Reviewed by Gary Drevitch. Share. Tweet. Share on Bluesky. Share. Email. Key points.

Iran launched a barrage of ballistic missiles at a U.S. military base in Qatar, though also indicated a desire to de-escalate. President Trump is echoing that call and announced a ceasefire ...

Although we cannot control others, you can consistently respond with calm, low-tone, nonreactive communication to de-escalate tension; use small gestures to acknowledge the other person, such as a ...

Luckily, interactions that escalate don’t usually result in major conflict, because one party backs down. More than 98 percent of civilian interactions with police in 2008 and 2011 didn’t ...