Starbucks is teaching staff how to de-escalate conflicts involving customers breaking its new in-store policies. As part of new CEO Brian Niccol's vision to make its stores places where people ...

That can either escalate conflict or you shut down. So one of the things we’re exploring in the book is how to break these habitual cycles by doing breathwork. One specific study we looked at examined ...

Many people feel morality is in decline and that their political opposition is more evil than ever. Kurt Gray's "Outraged" explains the roots of our discontent.

Emotional Intelligence How to Talk to the Most Difficult People Research shows how language can de-escalate conflict and build connection. Updated March 14, 2025 | Reviewed by Gary Drevitch ...

Iran launched a barrage of ballistic missiles at a U.S. military base in Qatar, though also indicated a desire to de-escalate. President Trump is echoing that call and announced a ceasefire ...

Conflict can be a natural part of campus life, but how we respond to it can determine whether it becomes an opportunity for learning or a situation that spirals. As faculty and staff, understanding ...

There's a narrow window to bring the Israel-Iran conflict to an end before President Trump decides whether to involve the U.S. in the Israeli offensive.

Iran has reportedly been sending signals to Israel and the U.S. through Arab intermediaries as it looks to de-escalate the conflict and resume talks over the nuclear deals.

I served in the Marines. Sending them to Los Angeles is wrong. And other suggestions for how to de-escalate a show-down between the president and the city.

During the bus ride from Cape Town to Johannesburg in episode 8 of Baddies Africa, which aired on June 29, 2025, a ...

Social animals have developed remarkable ways to manage conflict and preserve relationships. What can their behavior teach us about staying connected, even when things get tough?