Unwanted phone calls are out of control. Whether it’s a robocall trying to sell you something or spam calls from scammers trying to rip you off, it’s enough to make you want to stop answering your ...

Content creator and customer service coach Veronika Rivera performs as ‘Veronica’ in comedy skits that reflect the reality of call center workers at the mercy of abusive callers. The viral videos ...

To drive growth, companies should transform customer support from reactive to predictive and proactive. Using foresight, ethical data and strategic alignment can turn customer experience into a key ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

Exhausted Young Woman Struggles To Keep Up With Supermarket Stock. In a world of infinite choice, something essential is missing for the customer. Not from the product lineup. But from the people who ...

iOS 26 introduces a robust call screening feature that enhances your ability to manage incoming calls with precision and ease. This tool enables you to identify unknown callers, view live ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb’s U.S ...