These days, it seems like just about every call center is facing “unusually high call volume” pretty much all the time. “I joke about this a lot,” said Christina McAllister, a senior ...

A spokesperson said the Louisville Metro 911 Call Center is "experiencing a high volume of calls" and to only call 911 to to "report situations if you or others are in serious or imminent danger." ...

The Barrow County 911 call center was inundated with calls around 10:20 am. Many callers received the automated message that the center had a "high call volume" instead of hearing from an operator.

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key ...

Tucson residents are concerned about long wait times when calling 911, but Tucson's 911 center says high call volumes are the reason for the delay.

Louisville Metro Emergency Services' 911 call center says it is experiencing a high volume of callers after Friday's storms. Skip to content NOWCAST WLKY News at 6:00pm Saturday ...