Agentic AI refers to autonomous GenAI agents that are capable of doing complex tasks with little or no human supervision ...

Pegasystems recently launched Pega Agent Experience (Pega AgentX), a new set of API tools that improve its workflow ...

Successfully deploying AI assistants in enterprises requires a strategic approach—emphasising internal testing, user-centric ...

A cutting-edge service center solution that integrates Salesforce's Service Cloud with Amadeus' reservations and guest ...

Welcome to the Money blog. Mortgage deals for people with small deposits have hit a five-year high - read more in this week's ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

After receiving backlash from internal and external sources, HP canceled its 15-minute hold policy, which was designed to ...

New research reveals that US car owners see agentic AI as a potential game-changer in the car buying and ownership experience ...