As AI chatbots grow into large-scale businesses, companies may use engagement optimization techniques even at the expense of ...

A therapy-based prompt teaches artificial intelligence to question itself, reducing errors and boosting trust—in just 5 steps ...

Google Search faces competition from a couple of AI search engines, with many questioning the relevance of an old-school web ...

"I don't think there's anything more important than being able to analyze who your customers are," Barry Moltz, a small ...

OpenAI, Meta and others want people to spend more time with AI chatbots, but there is growing evidence that they can hook ...

The Security Think Tank considers how CISOs can best plan to facilitate the secure running of AI and Gen AI-based initiatives ...

Elon Musk’s AI company signed a deal with Telegram to embed Grok as a feature throughout the platform, paying $300 million ...

We are officially past the era when AI-powered customer service was a novelty. It’s a common practice that businesses across industries are adopting and bringing tangible results. Research shows that ...

Google's AI push continues as automatic AI-generated Gemini summary cards for emails are now rolling out to the Gmail app.

The research found that live chat interactions were more likely to identify and respond to signs of potential financial ...

Users of Gmail, Google’s popular web-based email, may have noticed a newly added side-panel option to have the artificial intelligence (AI) chatbot Gemini summarise longer emails and threads when ...

Skift spoke with the new CTO of travel metasearch company Kayak and tested its new AI trip planning website, Kayak.ai.