Documenting the IT help desk's procedures gives technicians a template for providing users with consistent service. A written procedure walks the technician through the process of collecting ...

The IT help desk is evolving. Once defined by queues of tickets and reactive troubleshooting, support today is being reshaped by automation and artificial intelligence (AI). Intelligent systems ...

Prayagraj: Officials of the Prayagraj Development Authority (PDA) on Saturday set up a help desk for the registration of flats at the authority building and also issued a seven-point guideline for ...

From delivering help to flood-ravaged regions to singing Christmas songs to blessing babies, Pope Leo XIV tried to be a cleric of the people in Peru.

By combining machine learning-based text classification and sentiment analysis, we can create a robust AI-powered email triage system. Here’s a step-by-step guide.

M&S hackers tricked IT help desk workers to access company systems, says report The cyberattack by hackers from the Scattered Spider network saw M&S lose millions of pounds Alex Croft ...

Hackers who targeted Marks & Spencer and the Co-op tricked IT workers to gain access into their companies systems, according to a report. The “social engineering” attack on the Co-op allowed ...

Criminals use social engineering techniques to get people to trust them when they email, text or call pretending to be from a company's IT help desk - ultimately tricking employees into handing ...

Editor's note: This story is part of an ongoing series for Arts Access examining the health and well-being of our North Texas arts economy. A bill pending in the Texas House of Representatives ...

News Public transport women’s help desk launched Diale-Tlabela urged all those in the public transport sector to recommit to a transport sector that recognises women's full humanity and ...

Seattle startup Ravenna has raised $15 million from top-tier venture capital firms and notable angel investors to streamline how companies handle internal help desk requests.

Taking a snide dig at the space mission, Olivia Wilde shared a meme on her Instagram stories featuring pictures of Katy Perry after she exited the capsule. “Billion dollars bought some good memes, I ...