Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

AI transforms loyalty programs by predicting customer needs, automating engagement and delivering hyper-relevant offers.

Situm, a leader in indoor positioning and wayfinding technology for a decade, and HappyOrNot®, a global leader in customer and employee experience management solutions, have signed a strategic ...

A new report reveals that Costco’s customer satisfaction score has dropped, while Trader Joe’s and Publix are leading the ...

If you aren’t that happy with your wireless provider’s customer service, you have plenty of company. Wireless customer care ...

The American Customer Satisfaction Index’s review of nearly 42,000 consumer surveys found two-thirds of online retailers saw ...

In addition to providing clients with data, labs must also keep their clients happy. Discover five strategies your lab can use to enhance client satisfaction. If there’s anything laboratories should ...

Looking for a decent internet service provider? CNET found the fastest and cheapest ones available in Winston-Salem.

In its Retail and Consumer Shipping study scoring brands on a scale of zero to 100, H-E-B fell a few percentage points in ...

The Metropolitan Transportation Authority’s (MTA) customers count survey results for fall 2024 have been released. The MTA first launched the survey on Oct. 15 and received responses from 82,222 ...

Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is the most reliable aspect in predicting a company's performances in both ...

Welcome back to the “How-to with Happy Returns” video series. In our last video, we explored the power of tracking shopper feedback through Net Promoter Scores (NPS). Today we’re tackling another ...