Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

AI transforms loyalty programs by predicting customer needs, automating engagement and delivering hyper-relevant offers.

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

Many business leaders like to talk about a healthy culture, but are they truly effective at building a high-performance team?

This year, Trader Joe’s and Publix tied for the top spot, each achieving a satisfaction score of 84 out of 100. They were ...

For organizations ready to embrace the future, building the right infrastructure is the first step toward achieving ...

Situm, a leader in indoor positioning and wayfinding technology for a decade, and HappyOrNot®, a global leader in customer and employee experience management solutions, have signed a strategic ...

The team at Saxonwood Care Home in Battle are celebrating excellent feedback about their service following the results of recent surveys and reviews. Residents, their families and Saxonwood staff have ...

Stellantis and Mistral AI Strengthen Strategic Partnership to Enhance Customer Experience, Vehicle Development and Manufacturing Stellantis and Mistral AI have been working together for over a year on ...

Chasing workplace happiness? Think again. Real engagement comes from meaning, not free snacks. Here’s why purpose beats perks ...