The boss of a Swansea call centre featured on the BBC Three documentary The Call Centre, says he ensures his staff are always happy. But is it really possible to be happy at work? The issue of ...

So what are some of these limiting assumptions we hold about our interaction with the call centre? The agent will most likely ... Customers and employees both feel happy and hurt.

The boss of a Swansea call centre featured on the BBC Three documentary The Call Centre, says he ensures his staff are always happy. But is it really possible to be happy at work? The issue of ...