Samsung has launcg an AI-powered remote diagnosis and troubleshooting system that cuts down service wait times and transforms the customer experience ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access information on a device and to provide personalised ads and content, ad and ...

Samsung's Home Appliances Remote Management (HRM) tool, powered by AI, is enhancing customer service by providing faster remote diagnostics and troubleshooting.

Samsung India introduces a new Home Appliances Remote Management tool. This system uses AI for remote diagnosis and troubleshooting. It aims to reduce ...

With customer authorization, Samsung’s HRM tool enables contact center advisors to remotely diagnose, monitor, and even control smart appliance functions via the SmartThings app. Integrated with ...