IHG said post-stay surveys remain a valuable tool to securing guest feedback but that they’re not the focal point of gauging satisfaction. “We offer guest reviews on our websites so that ...

Use guest feedback to build a distinctive customer experience that will drive retention, loyalty and sustainable business performance. April 15, 2012. By Ashish Gambhir. Guest experience is well ...

Tattle, an innovator in the customer experience improvement (CXI) category, announced its integration with Olo, a cloud-based e-commerce platform for the restaurant industry. This partnership empowers ...

Ovation is a guest experience platform for multi-unit restaurants that starts with a 2-question survey to drive revenue, streamline guest recovery, and easily improve operations. Thousands of ...

New Report: Global Survey Sheds Light on Evolving Hotel Guest Preferences. Sponsored By . Planet + Skift. October 5th, 2023 at 10:00 AM EDT. Skift Take.

The survey ranks hotel brands based on a 1,000-point scale in the six major segments: luxury, upper-upscale, upscale, upper-midscale, midscale and economy. This year, J.D. Power also included ...