The customer experience vision should be underpinned by real data and insights (from stage one), with your frontline teams playing an active part in creating this. 3. Bring the service vision to ...

Broadband customer service ISPs say their “excellent customer service” is why users don’t switch providers ISPs tell FCC that mistreated users would switch to one of their many other options.

CX’s One-Star Review Every day, we share highly personal information, such as credit cards and Social Security numbers, with customer service representatives and automated systems.

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities.

As we celebrate Customer Service Week, it’s essential to highlight what truly fuels successful customer relations—trust, consistency, and quality. At the Kenya Bureau of Standards (KEBS), we ...

Customer service is on the decline in the U.S., and new data shows Americans are sick and tired of it. An expert explains what companies and consumers can do about it.

Trade associations involved in US broadband and wireless service say competition forces them to have good customer service, which may be news to many customers. The comments are in response to the ...

Customer service is defined as assistance provided by a company to people who buy or use its products or services. Good customer service is an important function that should be practiced by all ...

The other day my wife and I were flying back from Arizona. We stopped off at one of the airport lounges. There was this young man around 21 or 22 years old that helped us. His customer service was ...

The New York State Department of Financial Services (DFS) has established customer service standards for DFS-regulated virtual currency entities (VCEs) and will begin monitoring their ...