The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within ...

Broadband customer service ISPs say their “excellent customer service” is why users don’t switch providers ISPs tell FCC that mistreated users would switch to one of their many other options.

The customer experience vision should be underpinned by real data and insights (from stage one), with your frontline teams playing an active part in creating this. 3. Bring the service vision to ...

Customer service is defined as assistance provided by a company to people who buy or use its products or services. Good customer service is an important function that should be practiced by all ...

CX’s One-Star Review Every day, we share highly personal information, such as credit cards and Social Security numbers, with customer service representatives and automated systems.

As we celebrate Customer Service Week, it’s essential to highlight what truly fuels successful customer relations—trust, consistency, and quality. At the Kenya Bureau of Standards (KEBS), we ...