Genesys has built a partner model that drives greater value for everyone involved, providing the tools, support, and flexibility needed to create real impact—whether it’s accelerating AI ...

Genesys, an AI-driven developer of call center software, did not reveal any details about its IPO or a timeline for going public, but a September report from Bloomberg News citing sources said the ...

The unified communications space continues to get shaken up as Genesys Telecommunications revealed plans today to acquire rival Interactive Intelligence for $1.4 billion.

Alcatel-Lucent, the telecommunications equipment company, on Wednesday said it had sold its call-centre services business to Permira, the private equity group, for $1.5bn.

Genesys was acquired by private equity firm Permira Holdings from Alcatel-Lucent in 2012, valuing the company then at about $1.5 billion. Hellman & Friedman invested about $900 million in the ...