We recently published a list of 10 AI News and Ratings You Should Not Miss. In this article, we are going to take a look at ...

In today's experience economy, customers expect seamless engagement across every touchpoint. To meet these expectations and compete in the ever-changing business landscape, many organizations are ...

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

Leveraging a comprehensive telecommunications solution that combines advanced SIP trunk services and call center platforms ...

Insightful has unveiled new details about its quality assurance for call centers software that enables data-rich, systematic QA NEW YORK CITY, NEW YORK / ACCESS ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

The announced departure of Deborah F. Rutter, the center’s president since 2014, comes as the center continues to search for a new board chair while navigating a second Trump term. By Javier C.

Call centers in government agencies have significant challenges, from high-volume demands to staffing shortage. CivicReach.ai is on a mission to better connect governments and the people they serve.

Within the next two years, it will also become home to more data centers for companies like Microsoft and Amazon. What is a data center? Is it the same as a server farm? Let’s look at the ...

This Genesys Cloud Developer Blueprint explains how to set up Genesys Cloud and Microsoft Azure Active Directory for a Genesys Cloud agent's Microsoft Teams presence to be updated upon the start and ...

Dr. Swartz completed a residency at Genesys Regional Medical Center Health Park. Dr. Swartz has has worked on more claims relating to Joint Pain, Femur Fracture and Hip Fracture than other ...