During his tenure, Danjczek played a pivotal role in establishing Headwall's reputation as a trusted advisor to CEOs, CFOs, and boards of global steel and metals companies.

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

The National Weather Service just released their report, identifying eight tornadoes that swept through Cochran, Hockley and Lubbock counties on Thursday night.

A new president is being named to lead the state body responsible for regulating public utilities in Alabama.

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service ...

President of the Alabama Public Service Commission Twinkle Cavanaugh is stepping down from her position for a role in the federal government.

A video, now confirmed by the U.S. Secret Service as authentic, has been making the rounds online of two on-duty female officers getting into a fight in front of the home of President Barack Obama ...

Monday, May 26, was Memorial Day, and many in Siouxland took time to honor those who made the ultimate sacrifice serving this country.

EVs are dropping in public favor and tariffs hiking prices, these are the reasons behind the delays of those 2026 Dodge and Ram electrified vehicles.

Cellcom’s CEO Brighid Riordan said the carrier experienced a cyber incident that has caused a 6-day service outage.