Facebook apologized for blocking White House social media director Dan Scavino's page because it mistook him for a bot. President Trump was not happy.

In early 2025, Facebook quietly carried out one of its biggest enforcement actions in recent memory: the deletion of nearly ...

To use the new bot, you'll need to head over to Domino's Facebook page or search for "Domino's" in Messenger. Once in a message, you can start a new order via the prompts or by using the pizza emoji.

Starting Monday, Chipotle Mexican Grill is rolling out a new feature allowing customers to place mobile orders via Facebook Messenger using the restaurant chain's concierge bot, Pepper.

Facebook Messenger currently has 1.2 billion active users every single month. When it comes to customer service, it’s important to recognize that consumer behavior is changing.

Facebook also says that, beyond this, its methods alleviate the risk of BlenderBot 2.0 spouting harmful falsehoods “to some extent,” at least compared with previous methods.

Here’s how to use Facebook’s Home and Feeds tabs. How to use Facebook’s Home tab Similar to how Facebook’s home page was set up prior to the update, the Home tab will be where users see ...

A version of this article appears in print on Dec. 3, 2019, Section B, Page 3 of the New York edition with the headline: Facebook Created A Chatbot to Help Its Workers Cope.