Chat bots are becoming all the rage in online customer service, however, before boarding the bot boat, there are several perspectives companies should consider.

Microsoft patent plans to digitally reincarnate people as chat bots from their social media output, with their own "voice fonts" and 2D/3D images.

Microsoft Business Chat is like the Bing AI bot but as a personal assistant. The AI-powered ‘knowledge navigator’ syncs your documents, emails, and more to create summaries and even suggestions.

Bing's chat AI bot wants to be your new phone assistant. Here's how it's doing it Microsoft is bringing its AI chatbot to mobile devices, as well as Skype.

A University of South Florida professor created a chat bot to motivate online learners by providing strategies to complete academic work. The chat bot, launched this spring, will undergo updates to ...