A CX dashboard is a vital ingredient of any CX program. Adopting a CX dashboard can vastly improve engagement of staff and executive sponsorship. Identify your audience. Knowing what customer ...

Five Best Practices For Using AI. In my conversations with executive leaders, it became clear that we needed to outline best practices. These include the following five key steps: 1. Set clear ...

Executive’s guide to Big Data strategies and best practices (free ebook) Organizations are investing more than ever in Big Data technologies, but many initiatives are still in the planning and ...