During the quarter, I had the opportunity to spend time with our district managers and our service leaders at ... Let me give you some specific examples of customer-facing areas, you should ...

Discourse around what some are calling the “Gen Z gaze” erupted on X this week as older generations complained about customer service. The “kids these days” grumblings are hardly new to ...

Months after coastal erosion shut down a section of track, Metrolink and Pacific Surfliner passenger service will resume through South Orange County this Saturday morning. Construction ...

Parloa customers can easily manage AI and human agents together, creating a single, unified approach to customer service operations. This integration matches the right agent—human or AI—to ...

Learn more Solidroad, an artificial intelligence startup that promises to solve one of customer service’s most persistent problems, has raised $6.5 million in seed funding to expand its platform ...

Customer service management is a key segment of any commercial enterprise. A timely, capable response to a request for assistance demonstrates a desire to enhance the customer experience. This is ...

Whether you’re venturing into the world as a new agent or you’re a seasoned support lead, our comprehensive customer service glossary will provide you with precise definitions and examples to elevate ...

Thane: The Thane traffic department announced on Tuesday that towing vans will soon resume operations, nearly six months after the service was suspended following allegations of corruption and ...

Military.com reviewed a memorandum from the Office of the Secretary of the Navy -- the official who holds the power to name Navy ships -- that showed the sea service had come up with rollout plans ...

TOKYO (AP) — China will resume Japanese seafood imports it banned in 2023 over worries about Japan’s discharge of treated but slightly radioactive wastewater from the damaged Fukushima Daiichi ...