What Is the Role of a Customer Service Representative? The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and ...

On your resume, highlight examples of how you understand and incorporate perspectives and viewpoints that differ from your own. Example: “As a customer service representative at X Company ...

Many jobs require some sort of customer service ... section on your resume. List hard and soft skills there. Next, Schawbel says to back up your soft skills with specific examples from your ...