So for now, here are ten of my favorite customer service quotes followed by my commentary. I don’t think anyone could have said it better than Sam Walton. (1985) (AP Photo) ASSOCIATED PRESS ...

Tony Hsieh, an early Zappos investor and the online shoe seller's former CEO, died on Friday. He set a new standard for customer service, and his memo to staff announcing the $1.2 billion all ...

For example (and it’s quite an example), USAA, the insurance and financial service giant, involves all its employees in the search for customer-focused innovation, an approach that has led to ...

How to empower your customer service team You can do several things to empower your customer service team, some of which only cost you your time. Here are a few tips to get started. 1. Provide the ...

In total, 335 employees in Phoenix and another 321 in Dallas-Fort Worth who are part of the company's AAdvantage Customer Service, Customer Relations and Central Baggage Resolution groups will be ...

Dickins said the second purpose of the technology is to free up the associates to provide better customer service in store. He said in the last three years as the company has introduced more ...