With over 15 years of experience, Bulb’s solutions help operators automate technical support processes, reduce operational costs, and improve customer satisfaction. Headquartered in Zagreb ...

With over 15 years of experience, Bulb's solutions help operators automate technical support processes, reduce operational costs, and improve customer satisfaction. Headquartered in Zagreb ...

The rise of agentic AI: By 2026, 68% of all customer service and support interactions with technology vendors are expected to be handled by agentic AI. Customer experience becomes mission-critical ...

By impersonating legitimate customer support operations, the criminals can catch you off guard and trick you into handing over money or personal information that will later be used for fraudulent ...

An eBay customer support agent who quit after being written up for failing to explain four minutes of inactivity on his computer to his manager’s satisfaction has lost his claim for constructive ...

Combine the secrecy of a papal conclave with the national rivalries of the Eurovision Song Contest and you have a sense of what will happen on May 29th during the election of the next president of ...

Source: PACER Coinbase reported on May 15 that four days earlier it had been hit with a $20 million extortion attempt after cybercriminals bribed several of its customer support agents to access ...

The group of cyber criminals allegedly persuaded a small group of customer support agents overseas to copy data from its customer support tools in exchange for cash, Coinbase announced in a blog ...

President Trump fired the nation’s top copyright official — a move that critics say threatens the independence of the US Copyright Office and could upend efforts ...

Thomas Black is a Bloomberg Opinion columnist writing about the industrial and transportation sectors. He was previously a Bloomberg News reporter covering logistics, manufacturing and private ...

BlackRock Inc.’s head of iShares in Canada ... a managing director at CIBC Capital Markets, according to her LinkedIn profile.