Graia leverages its own in-house IP to deliver a new standard of AI-driven customer services; one that communicates with empathy and adapts autonomously across sales, service and operations.

Fintradix support provides clients with technical information and recommendations. Specialists help build trading strategies, explain the nuances of setting up tools and the principles of ...

By February 2024, the company claimed its AI assistant had taken on 75% of customer chats, accounting for about 2.3 million conversations in more than 35 different languages. This just in! View ...

Coinbase has been hit with at least six lawsuits over the crypto exchange's recent disclosure that some of its support agents were bribed to leak user data. Listen 0:00 8407 ...

Cryptocurrency exchange Coinbase said Thursday cyber criminals stole customer data and demanded a $20 million payment from the company to not publicly release the sensitive information. The group ...

Head of the Port of LA Sees a Brewing Trade Storm A conversation with Gene Seroka, the executive director of the Port of Los Angeles, where tariffs are crimping imports. May 2, 2025 at 6:30 AM EDT ...

The Senate has confirmed Mehmet Oz as administrator for the Centers for Medicare and Medicaid Services (CMS), making him the head of Medicaid at a time where its funding is at risk of being severel… ...

'The market's expectation of a quick resolution, in line with President Trump's desire, will need to be reassessed', Rystad Energy's Head of Geopolitical Analysis, Jorge Leon, said.

The US Supreme Court declined for now to let President Donald Trump oust the head of a federal whistleblower agency, letting the official stay in the job until at least Wednesday.

In a LinkedIn post on Thursday, Sarah Wight, a lawyer and vice president for the company, confirmed that LinkedIn did not disclose customers' private messages for AI training. "We never did that ...

The Enigmatic Origins of 'The Customer is Always Right' Despite allegations that the phrase once ended with "in matters of taste," we found no evidence to support the claim.

1. Inbound call centers. Inbound call centers are a common and essential part of customer support. They provide agents with the tools and environment to assist customers by answering incoming ...