Customer service refers to the assistance an organization offers to its customers before and/or after people buy or use its ...

Cotswold Outdoor Group, the British company behind high-street brands Cotswold Outdoor, Runners Need and Snow + Rock, ...

Smart Communications, Inc. is doubling down on its commitment to Filipino consumers by positioning itself as 'Simply Reliable,' a phrase that the company says reflects its dedication to customer ...

Expanded offering ensures continuity, personalization, and efficient service across both voice and chat, allowing customers to interact with brands via their preferred channels PALO ALTO, Calif.

The good news is consumers and restaurant operators are not completely at odds. Consumers agree that automation has its place ...

While technology like AI can help field service businesses improve consumer experience and efficiency, it's important to have ...

We are happy to expand our partnership with Movate to develop new AI-driven solutions. This technology will further boost ALE ...

The practice will leverage EY’s capabilities and experience to help clients meet the changing needs of consumers and “shape ...

The strategic partnership aims to launch a global capability center to accelerate international growth and innovation.

Over the past year, banks embraced innovative technologies like APIs, AI tools, and mobile solutions to enhance efficiency, ...