Practical innovations like in-app live chat, push payments and digital self-service aren’t just about being trendy.

Mumbai: A viral post by commuter @VinodSolanki09 on X (formerly Twitter) has sparked widespread discussion about issues with ...

The new digital format is cumbersome. Using my iPad, I have been reading the original digital format for, at the very least, ...

In a sky-high security slip-up, KLM Royal Dutch Airlines has admitted to a data breach where fraudsters sneaked into a third-party system, exposing customer details like names, contacts, and Flying ...

New Digital Engagement integration brings Instagram, LinkedIn, X, Facebook Messenger, and WhatsApp* into Salesforce to scale ...

Here we have another cautionary tale about off-shoring customer service when faced with the reality of Call Center Scams that ...

New Pega service offering embeds enterprise workflows into any self-service channel to deliver consistent conversational experiences that delight customers and reduce costs WALTHAM, Mass.--(BUSINESS ...

Chauffeur services are no more just about dressed up staff showing up with cars. Read these latest trends and know how they ...

Technology isn’t replacing humanity, it’s enhancing it. Nerhal noted that the next era of banking success will be defined by ...

The new Operations Center Pro Service tool lets Deere equipment owners diagnose, repair and maintain machines, supporting ...

Tired of delays and paperwork? See how self-executing agreements might unlock a smarter, smoother future for service-based ...

Overview: Digital transformation is no longer a trend—it's now a built-in part of business operations.The buzz around the ...