Some traditional channels, such as telephone support, really are inefficient. You can only talk to one person at a time, despite the fact that every communication has idle time.

On average, 78% of HCP interactions are in person and 22% are digital, per data collected by Veeva. At companies that push inbound channels, the mix shifts to 42% in-person and 58% digital.

Proofpoint Extends Archiving and Compliance Leadership with New AI-Powered Digital Communications Governance Offering Across All Channels Provided by Business Wire Sep 4, 2024 9:00am ...

Conducted by Dynata, the survey of more than 1,000 U.S. consumers finds that most (80 percent) prefer to use digital channels to communicate with healthcare providers and brands at least some of ...

A new global report has found that 72 per cent of brands now consistently rely on digital channels to shape their public ...

.@8x8 announces expanded availability for digital channels with 8x8 Engage, including video and SMS interactions, empowering every employee to engage customers on the channel of their choice.

Thinking About Reputation Rather Than Crisis Management For any business, effective crisis communication starts long before ...

Digital transformation promotes internationalization through two primary channels: enhancing productivity and reducing ...

Innovative technology and next-generation communication platforms have the potential to play a critical role in empowering ...

Success in the digital world isn't guaranteed. Algorithms change, trends fade, and audiences shift their attention with ...